koincuanPrivacy Policy

This page describes what we collect when you use koincuan and how we keep that data protected. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, place bets on Liga 1 or Piala AFF, or play our live casino and slot games, we collect certain information. We are transparent about what we collect, why we collect it, and who we share it with.

Our privacy policy applies to all users of koincuan across all devices—Android app, iOS web browser, and desktop. Whether you're based in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same data protection principles apply to your account and your activity on our platform.

We understand that your data is personal and sensitive. This policy explains how we safeguard it, what rights you have, and how you can contact us if you have questions or concerns.

What Data We Collect

We collect data when you create an account on koincuan, deposit funds, place bets, withdraw money, or contact our customer support team. Here is what we collect:

• Account information: Your email address, password, full name, date of birth, phone number, and profile picture (if you choose to upload one).
• Identity verification data: Government-issued ID, passport, or national ID card. We also collect a selfie and proof of residence to verify your identity before allowing withdrawals.
• Payment information: When you deposit or withdraw, we collect transaction details including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the date. We do not store full banking details; our payment processors handle sensitive card or account numbers.
• Betting and activity data: Records of your bets, wagers, winnings, losses, and game play on koincuan. This data helps us calculate your weekly cashback, track your VIP tier progression, and personalize your experience.
• Device and usage data: Your device type, operating system, IP address, browser type, and the pages you visit on koincuan. This helps us troubleshoot technical issues and improve platform performance.
• Communication records: Messages you send to our customer support team, your feedback, and any complaints or disputes you raise.

How We Use Your Data

We use the data we collect for the following purposes:

1. Account management: To create and maintain your koincuan account, process deposits and withdrawals, and send you account notifications.
2. Verification and compliance: To verify your identity (KYC), confirm your address, and comply with Indonesian gambling and financial regulations. Our compliance team reviews your documents to prevent fraud and money laundering.
3. Promotion eligibility: To determine your eligibility for our welcome offer, weekly cashback, referral bonuses, and tier progression rewards. We calculate these based on your betting activity and deposit history.
4. Customer support: To answer your questions, resolve disputes, and improve our support processes.
5. Platform improvement: To understand how you use koincuan, identify technical issues, and make features more user-friendly.
6. Security: To detect fraud, prevent unauthorized access, and protect your account and funds.

Third-Party Processors and Data Sharing

We do not share your personal data with marketing partners or advertisers. However, we do work with trusted third parties who process data on our behalf:

Hosting and storage providers: Our servers may be located outside Indonesia. We use encrypted connections and secure data centres to protect your information in transit and at rest.

Compliance and anti-fraud services: We share minimal identity information with third-party verification and fraud-detection services to comply with regulatory requirements and protect our platform.

We do not share your betting records, balance, or personal preferences with any third party unless required by law or court order.

Your Rights and Data Access

You have the right to access your personal data on koincuan at any time. You can view your account information, transaction history, and betting records in your account dashboard. If you wish to update or correct your information, you can do so through your account settings or by contacting our customer support team.

You have the right to request deletion of your account and associated data, subject to regulatory requirements. Some data must be retained for compliance purposes (e.g., transaction records for anti-money-laundering verification). We will retain your data for as long as necessary to provide koincuan's services and comply with applicable laws.

At koincuan, your privacy is not negotiable. We encrypt your data, limit access to authorized staff only, and never trade your information for profit.

Data Security on koincuan

We use SSL encryption (TLS 1.2 or higher) to protect all data transmitted between your device and our servers. Your password is hashed and stored securely; our staff never has access to your plaintext password. You can further protect your account by enabling two-factor authentication (2FA) through your account settings.

Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. We do not store full payment card details on koincuan; our payment processors handle sensitive financial data according to PCI DSS standards.

Cookies and Tracking

We use cookies and similar tracking technologies on koincuan to:

• Keep you logged in across sessions.
• Remember your preferences and settings.
• Analyze platform usage and performance.
• Prevent fraud and security threats.

You can control cookies through your browser settings, though disabling cookies may limit koincuan's functionality. We do not use third-party cookies for behavioral advertising.

Contact Us About Your Privacy

If you have questions about our privacy policy, wish to access or delete your data, or believe your privacy has been violated, contact our customer support team via email or in-app chat on koincuan. We will respond to your request within a reasonable timeframe.

Our data protection and privacy commitments apply to all users of koincuan, regardless of location. Services are available only where local law permits. You are responsible for verifying that your access and use of koincuan comply with your jurisdiction's applicable regulations.

Summary: Privacy at koincuan

We collect personal, identity, payment, and activity data to operate koincuan and deliver a secure, compliant, and personalized experience. We use this data only for the purposes outlined above—account management, verification, promotions, support, and platform improvement. We do not sell or share your data with third parties for marketing, and we encrypt all data in transit and at rest.

You have the right to access, correct, and request deletion of your data subject to legal requirements. Our servers are protected by SSL encryption, firewalls, and regular security audits. If you have concerns about how we handle your privacy, our customer support team is available to assist.

This privacy policy is effective as of the date you access koincuan and may be updated from time to time. Changes will be posted on this page, and continued use of koincuan constitutes acceptance of the updated policy.